Refund policy

 

Return & Refund Policy

At Olive & Hearth, each item is made with care and attention to detail. Because of the nature of our products, we do not accept returns or offer refunds.

 

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

 

Damaged or Incorrect Items

If your item arrives damaged due to an issue with our packaging or you receive the wrong item, please contact us within 3 days of delivery.

To request a replacement, please provide:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the damage is determined to be caused by our packaging or an error on our end, we will send a replacement at no additional cost.

 

 

Shipping Damage Disclaimer

We are not responsible for damage caused by the shipping carrier (e.g., rough handling, delays, or transit-related issues).

If your package was damaged during transit, we recommend filing a claim directly with the shipping carrier. 

USPS prefers that the recipient file claims. 

• Keep all packaging

• Take photos of:

  • Damaged item

  • Box (all sides)

  • Shipping label

   

• File a claim here:

  👉 https://www.usps.com/help/claims.htm